Mobikul

FAQ
S.No. FAQ
1 Will I get the mobile application for both Android & iOS using this extension?
2 What is the pricing plan to get this Mobile Extension?
3 How will I get the Mobile App?
4 How do I add the store's Products & Collections to the side panel of the Mobile App?
5 Is there any estimated waiting time to get the Mobile app?
6 How to publish the Mobile App on App store & Play store?
7 What resources do I need to personalize my Mobile App?
8 What are the details required to test the Mobile App for iOS?
9 How can I uninstall the Mobile App Builder-Mobikul from my store?
10 How do I get support for using the Mobile App Builder-Mobikul?
11 My store products are not visible on the Mobile App. What could be the reason?

FAQ Details

Will I get the mobile application for both Android & iOS using this extension?

Yes.
You will get the mobile application for Android as well as iOS devices with the use of this Mobile App Builder-Mobikul.

What is the pricing plan to get this Mobile Extension?

Subscription basis plan
The extension comes with the pricing plan of $25/month USD i.e. a recurring charge of this app. 

Trial: The app comes with a 30-days free trial period. Charges: $25/month (existing users will be charged with the old pricing only).

 

How will I get the Mobile App?

After installation, to check your mobile demo just click on the Mobile Demo button given in the app (https://prnt.sc/qf4der).

There you'll find the access token of your store. Refer: https://prnt.sc/qf4dqo

Furthermore, if you wish to publish the app on the app store, you can either do it yourself or we can do it on behalf of you. To do so, you must have the below details:

  • For Google Play, need a Google Play Console account.
  • For the Apple store, you must have Apple Developer Account credentials.

To know more, refer to the following manual: https://webkul.com/blog/complete-guide-to-setup-shopify-mobile-app/

How do I add the store's Products & Collections to the side panel of the Mobile App?

You can easily configure the side panel of the mobile app from the "Card Configuration" menu of the app.

  • Go to Configuration.
  • Select Card Configuration from the drop-down menu.
  • Scroll down to Slide Configuration.
  • Click the Add Product button to add Products to the side panel & click the Add Collection to add store's collection to the side panel of the mobile app. 

Do refer to this guide for more detail:- https://webkul.com/blog/complete-guide-to-setup-shopify-mobile-app/#mobile-drawer-menu

 

Is there any estimated waiting time to get the Mobile app?

It will take a maximum of 24 hours, not more than that to get the Mobile App.

How to publish the Mobile App on App store & Play store?

You can send a request at support@webkul.com in case you want us to publish your mobile app on the App Store or Google Play store.

Else, you can publish your Mobile App on your own. Visit the Google Play Store and signup to have a developer account to upload your Mobile App.

What resources do I need to personalize my Mobile App?

Following details are required to personalize the Mobile Application:-

  • Title of the Application.
  • Logo for Application (Size-128x12 pixels)
  • Email ID to which customers can contact the app owner.
  • Image for Placeholder (500x500 pixels)
  • Launcher icon for the application.
  • Icon for Status Bar In the size of 48x48 (in pixels).
  • Image for splash screen.
  • Firebase Cloud Messaging (FCM) Configuration.
  • Profile banner image at Login & Logout page.

 

What are the details required to test the Mobile App for iOS?

To check your mobile demo just click on the Mobile Demo button given in the app (https://prnt.sc/qf4der).

Furthermore, scan this QR Code to download the demo app.(https://prnt.sc/qf4g5l)

 

HOW TO INSTALL AN IPA FROM THE GIVEN LINK ( FOR IOS USERS ONLY )

  1. For installation in your device you can use either of the two options :
    • Open the URL in the iOS device and install it by clicking on the install option.
    • Open the URL in a web browser of your system, scan the QR code from an iOS device and wait for a minimum 30 seconds for a prompt. After clicking on the prompt, you can install the app on your iOS device.
  2. After installation: Go to iPhone settings -> General -> Device Management -> Select "WEBKUL SOFTWARE PRIVATE LIMITED" -> CLICK TRUST
  3. Now you can use the app.
How can I uninstall the Mobile App Builder-Mobikul from my store?

You need to follow the below-given steps to uninstall the Mobile App Builder-Mobikul:-

How do I get support for using the Mobile App Builder-Mobikul?

You will get support from the team to use the Mobile app. Here are the charges for each plan:

For Subscription basis (Recurring): Unlimited Support

My store products are not visible on the Mobile App. What could be the reason?

In order to show all your Shopify store products to the mobile app, make sure that the products are published on the "Mobikul Mobile App" sales channel. 

Please refer to the screenshot: https://prnt.sc/raaorx